If you read my August Glossybox review post, you'll know I was pretty annoyed when I found out my box was missing a product! I know these things happen, but when I tried to reach Glossybox customer service, it was a total clustershambles and left me feeling actively annoyed, where I wasn't that bothered before.
Emails to the customer service address went unanswered. The telephone number constantly rediverted to a voicemail that was too full to accept new messages. The only response I could get was by angrily tweeting them, and even then they just redirected me to the customer service email.
In this day and age of social media, companies are made and broken on their reputations and their service, so it was very annoying to find that a supposedly savvy service like Glossybox were so bad on this front. I'm not a big blogger, and I felt that if I was, perhaps they wouldn't have been too busy to return my calls, when they appear so tapped in to the power of the web to build their business.
The winds of change are blowing...
As I write this, I can already see yellow leaves blowing past my window, which can only mean one thing. The new season is coming!
Part of me is really sad about this, as another summer seems to have disappeared in the blink of an eye. But another part of me is looking forward to the change of seasons. Autumn is one of my favorite times of year. I love scarves, hot chocolates, misty walks and golden afternoons. And I really love autumn style.
Today's post is going to be a review of the Tresemme Keratin Smooth range - the shampoo, conditioner and the 7 Day Treatment, which I've started to use.
Because what you use to wash your hair is so dependent on your hair type, I'll state that mine is fine (but with lots of it) and very dry and damaged. I bleached it blonde for quite a few years, and I use heated styling tools most days. As a result, my hair is not very shiny and can easily look a bit parched.
I believe that your hair gets immune to the active ingredients in shampoos and conditioners over time, so I always change the brand I use after I finish a bottle, but I generally rotate between three that I like - Tigi's Bed Head range, Herbal Essences, and John Frieda Brilliant Brunette range. So this Tresemme thing is a completely new experience for me.
Stop press!
After several what I would call ‘dodgy’ guest collections (Dame Edna? Marge Simpson?) Mac have just announced a new autumn collaboration I’m hugely excited about.
Just in time for Halloween, they will be launching a Rocky Horror Picture Show themed set of makeup.
Being a massive RH fangirl, this announcement is music to my ears! The classic misfit rock and roll musical has always been a favourite of mine.
What can you hope for in three years? Wealth, happiness, love? Adding to your dreams every day? It's a significant slice of time, but it seems to go by in a heartbeat.
Three years ago today, I was about to become a Mrs.
I had practised my vows. I had nervously tried on my dress. I had obsessed over table plans and music choices. But I still don't think the significance of the choice I was making had hit me.
Sometimes, a product comes along that ticks all the boxes. And its even better if this product happens to be affordable, so I'm overjoyed with MUA's Undress Your Skin shimmer highlighter.
I've passed this over many times without picking one up, but lately I've been feeling the need to get my glow on.
It's such a flattering skin finish, so I'm always seeking out products that will bring light to the face and give my skin a youth boost. I started looking for a drugstore alternative to Mac's Mineralise SkinFinish in 'Soft and Gentle' and came across this little marvel.
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